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Terms And Conditions

Terms and Conditions of the online store are drawn up by following with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), and the Electronic Communications Act (ZEKom-1).


The online store is managed by the company (hereinafter »provider« or »company«):



Plitvice 11B

9253 Apače

VAT ID 17621984

Registration number 3860736000




The customer of the service on the website is any legal person or final consumer who orders the services on the website (hereinafter the »customer« or »subscriber«).


The customer is bound by the general conditions valid at the time of purchase (submission of the online order). When placing an order, the subscriber is each time specifically reminded of the general terms and conditions and confirms his familiarity with them by placing the order.



Any ordered service that the customer communicates to the provider in writing, electronically, or verbally is considered an order. If customer does not request feedback on the price of the service, he is aware of the valid price list.

The sales contract between the provider and the customer is concluded in the online store at the moment when the provider sends the customer the first e-mail confirming his order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the customer.

The purchase agreement (i.e. the first electronic message about the status of the order) is stored in electronic form on the provider's server and is available to customers upon their written request.



The provider allows the following payment methods:


  • With credit cards (BA Cards, MAESTRO cards, MasterCard® cards, Visa cards).

  • Bank transfer - this option is not available on our website, but you can contact us via e-mail at and we will prepare a preliminary invoice for payment.



Immediately after placing the order, the provider sends a summary of the order to the customer by email. You will receive the invoice for your order to your email address, in PDF format to the email you specified when ordering.

The customer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.



The website is the copyright of the provider and the property rights belong to him. Any reproduction and production without the permission of the provider are prohibited. Piano accompaniments are copyrighted and may not be copied or distributed. In the event of a violation of our terms and conditions, we will initiate criminal proceedings against the violator.


Uploading or publishing harmful documents, e-mails, or junk files that may contain a virus is not allowed on the website. Deliberate transmission of viruses or any destructive code to the application or program is also not permitted.

If you violate any element of the Terms of Service, we may immediately terminate your account and remove all data without notice and refund or compensation.


If it turns out that the perpetrator is guilty of intentionally or unintentionally causing damage, he is liable for damages to the operator. The minimum amount of compensation for the deliberate dissemination of destructive code is 35,000 EUR + VAT and additionally includes the coverage of all costs related to the establishment of the provider's services and his total loss of salary from the day the damage was caused.




All prices on the website are in euros (€) and include the statutory value-added tax, except in cases where this is regulated otherwise. If a specific service is not listed on the provider's website, the customer can obtain it based on a written request.


The current price list is published on the website and may be changed for the upcoming billing period without prior notice. The date of publication on the website is considered the date of the change. The provider is not liable to the customer or a third party for any corrections, price changes, or termination of services. For existing customers who already have a subscription to the site, the prices will not change.


If you want to change an existing package, you can also send a request to the provider by e-mail at




The monthly subscription automatically renews until canceled. Payment is made using the payment method specified during registration.


On the tab, the subscriber manages all subscription relationships concluded on the portal. Under the "Subscription" tab, the customer can cancel the subscription. Access to the management of own subscriptions on the site is possible with a registration username and password.


In the event of non-payment of the monthly subscription, the provider has the right to immediately terminate the supply of all services to the customer. The user account is deleted without warning. Services must be ordered again for a fresh start. In this case, the provider is not responsible for actual economic damage to the customer or for lost data in connection with setting up the user account.


The subscription cannot be transferred to a third party.




To cancel the contract between the contracting parties, cancellation of the subscription is possible on the user page under the »Subscriptions« tab. Subscribers can access the page with their registered username and password.


The contracting parties may terminate the contract at any time and without notice by written notice to the other party if one of the parties seriously violates the provisions of this contract.


The customer undertakes to settle all contractual obligations by the date of termination of the contract. If, in the case of an advance payment, the customer decides to terminate the contract early, he is not entitled to a refund of the paid advance payment. Also, the customer is not entitled to a refund of the amount already paid during the active monthly subscription.




On weekdays between 9:00 a.m. and 3:00 p.m., technical support is available to subscribers in the »Contact« menu and by clicking on the »Chat with us« icon in the lower right corner of the website.


The provider undertakes to take into account support requests that will be submitted via the Support Portal in the »Contact« menu or by clicking and sending a message on the mentioned icon.




The provider will contact the customer via means of remote communication only if the customer does not expressly object to this, following the provisions of ZEKom-1.

Advertising e-news and/or SMS messages will contain the following components:


  • will be clearly and unequivocally marked as advertising messages,

  • the sender will be visible,

  • various campaigns, promotions, and other marketing techniques will be marked as such.


Also, the conditions of participation in them will be clearly defined:


  • the way to unsubscribe from receiving advertising messages will be presented,

  • the provider will expressly respect the customers' wish not to receive advertising messages.


We use communication channels to, among other things, inform you about news and promotions of our products and services.

Each subscriber of e-mail lists has the option to unsubscribe from electronic newsletters or unsubscribe from SMS messages.




We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In the event of technical problems on the website, we reserve the right to cancel orders that were affected by the technical error. In case of cancellation of orders, we will notify you as soon as possible and inform you of further steps. You must ensure adequate equipment protection (antivirus, etc.) before accessing and using the website. The customer must ensure adequate security and confidentiality of the data used to register on the website (e-mail address, password).


The provider is not responsible for the incorrectness of stored data or their loss.




The provider and the customer undertake to protect all data to which they have access in the course of their business cooperation as a business secret. The provider undertakes to protect all data obtained through cooperation for at least ten (10) years after the termination of the contractual relationship.


You can read more about personal data protection at




The response time is the time that elapses from the receipt of an application for a specific job to the start of its implementation.


For works whose urgency is not explicitly stated, the »normal« urgency is used. The estimated response time for tasks in this group is 4-7 business days. The works are billed according to the valid price list.


Work that the contractor determines to be urgent begins on the next working day. The application must be submitted no later than 3:00 p.m. on the current day so that we can start the implementation the next working day. For work in this group, a supplement of 50% will be charged to the current prices.


Works marked as »very urgent« will be carried out no later than 4 hours after receiving the application. For works from this group, a 100% supplement is added to the valid prices.


A 50% supplement is charged for services provided outside working hours (after 3 p.m.). A 100% surcharge is charged for services provided after 8 p.m. and on Saturdays, Sundays, and holidays.


For the services of major upgrades when using the site, the execution deadline is determined by the submitted offer.




The subscriber's access to the site, which the subscriber receives for use, may not be used for illegal and unauthorized purposes. By using the provider's services, the customer must not violate any laws. The customer is solely responsible for all consequences of non-compliance with the legislation.


The subscriber's credentials can only be used by the person (to whom the username and password are assigned), who is also fully responsible for all content and activities on his account.


In case of contract cancellation, the customer's account is automatically deactivated after 7 days.


The provider has the right, at its discretion and/or for a valid reason, to suspend or cancel the subscriber's account at any time and refuse any existing or further use of this or any other service. Such termination of service may result in the deletion of the subscriber's user account and the deletion of all related content. The provider reserves the right to refuse to provide services to anyone at any time for any reason.


The provider does not review the content of the provider's account but has the right (but not the obligation) at its discretion to reject or remove the content available through the ordered services, if it judges that there has been a violation of the general terms and conditions, or if it is a violation of applicable legislation.




The provider and the client resolve all possible disputes amicably. Otherwise, disputes shall be settled by the court of actual jurisdiction.




The customer must notify the provider of any material defect (with a precise description) within the legal deadline and at the same time enable him to check the defect.


When reporting an error, the customer must describe the error to the provider in detail and allow the provider to check it. If the error is not contested, the provider must comply with the customer's request as soon as possible, but no later than within 8 days. If there is a dispute about an error, the provider must respond to the client in writing within 8 days. The warranty for material defects is 24 months.


A material error is when:


  • the product does not have the properties necessary for its normal use or for circulation, 

  • the product does not have properties that are necessary for the specific use for which the customer is buying it, but which the seller was aware of or should have been aware of,

  • the product does not have properties and features that have been explicitly or tacitly agreed upon or prescribed,

  • the seller has delivered a product that does not match the sample or model, unless the sample or model has been shown for notification purposes only.

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